Frequently Asked Questions
Where are you located?
Chaps Party Rentals is located at 4400 Woodland Drive, New Orleans LA 70131
What are your hours of operation?
Hours of operation are Monday – Friday from 8:30 am until 4:00 pm.
Deliveries available Monday – Sunday 9:00 am – 5:00 pm
Do you have a showroom?
Yes, customers may view samples of linens, sizes of tables, styles of chairs, china patterns, chafer designs and much, much more. Visit us at 4400 Woodland Drive, New Orleans LA 70131
What payment methods do you accept?
Yes, Visa, Mastercard, Discover, Amex, Wire Transfers and checks are accepted.
How far in advance should I place my order?
To guarantee the items you want are available, we recommend 3 weeks in advance. Walk-ins are welcome.
Do you charge a damage waiver?
We offer damage waivers. Without a waiver, customers are responsible for any damages to our equipment and rentals.
Can you assist me with my order? “I am not sure what I need.”
Yes, Chaps Party Rentals takes great pride in guidance of preparation of what is needed for your special event. You may go to our “Party Planning Tools” to begin and give us a call with any questions you may have.
What should I do if I need assistance or have a problem after hours?
Call our after hours emergency line: 504.498.5872
Can you set up a tent on cement?
Yes, but additional equipment is required.
Do you provide canned heat with chafers?
Yes, we can for an additional fee.
Is propane provided with the heater?
Can I pick up equipment?
Do you deliver?
Yes, we do deliver. Delivery fees will apply.
Do I clean china, silverware and glassware?
China, silverware and glassware rented items must be rinsed and free of food and beverage.